Privacy Policy

This Privacy Policy explains how Maintli collects, uses, discloses, and protects information when you visit our website or use Maintli's maintenance-management services.

Maintli serves landlords, property managers, staff, vendors, and tenants. The organization managing a property may decide what property, unit, tenant, and maintenance information is entered into Maintli.

Depending on how you use Maintli, we may collect:

• Account and contact information, such as your name, email address, role, and organization.
• Property information, including property names, addresses, buildings, units, staff, and vendors.
• Maintenance-request information, such as issue descriptions, categories, photos, status updates, notes, assignments, and related communications.
• Support and sales communications you choose to send us.
• Technical information, such as browser and device details, IP address, timestamps, and security or diagnostic logs generated when the service is used.

Please do not submit sensitive information that is not needed to report or manage a maintenance issue.

We use information to provide and operate Maintli, create and secure accounts, route and track maintenance requests, display status updates, support users, communicate about the service, troubleshoot issues, prevent misuse, and comply with legal obligations.

We may also use aggregated or de-identified information to understand and improve the product, provided that it cannot reasonably identify an individual.

We may share information only as needed for the service and for legitimate operational purposes:

• With the relevant property manager, landlord, staff member, tenant, or vendor when a maintenance workflow requires it.
• With service providers that help us host, secure, support, and operate Maintli, subject to appropriate contractual obligations.
• When required by law, legal process, or to protect rights, safety, and the integrity of the service.
• As part of a merger, financing, acquisition, reorganization, or sale of assets, with appropriate safeguards.

We do not sell personal information for money or use it for cross-context behavioral advertising.

We retain information for as long as reasonably needed to provide the service, meet contractual and legal obligations, resolve disputes, and protect Maintli and its users. Retention periods can vary by the type of information and the customer's plan or instructions.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service or storage method can guarantee absolute security.

You may request access to, correction of, or deletion of personal information by contacting support@maintli.com. We may need to verify your identity and, when information is controlled by a landlord or property manager, coordinate the request with that organization.

Depending on where you live, local law may provide additional privacy rights. We will respond to verified requests as required by applicable law.

Maintli is a property-operations service intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

We may update this policy as Maintli evolves. We will post the revised policy here and update the date above. Material changes may also be communicated through the service when appropriate.

For privacy questions or requests, email support@maintli.com. For general inquiries, email hello@maintli.com.